Privacy Policy

Last updated: 8 October 2026

This policy explains how Water Cooler Store collects, uses and protects your personal information. Water Cooler Store is operated by Rainlover Group Pty Ltd trading as Water Cooler Superstore (ABN 82 112 034 803), based in Queensland, Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to sell and deliver your order and to answer your enquiries. This may include:

  • your name, business or organisation name and ABN
  • your email address and phone number
  • delivery and billing addresses
  • details of the products you buy or ask about, and your order history
  • anything you tell us in a quote request, tax invoice request or message
  • basic technical information when you visit the site, such as your device, browser and pages viewed (see Cookies below)

We do not see or store your full card details. Card payments are processed securely by our payment providers.

How we collect it

We collect information when you place an order, fill in a form on this website, call or email us, or browse the site.

How we use it

  • to process, deliver and support your order, including warranty claims and returns
  • to prepare quotes and tax invoices you ask for
  • to reply to your questions
  • to keep business and tax records as the law requires
  • to improve our website and the products we offer
  • to send you news or offers, but only if you have agreed. You can unsubscribe at any time.

Who we share it with

We share your information only as needed to run the business:

  • the manufacturer or supplier who dispatches your order, and the courier who delivers it
  • Shopify, which hosts our online store, and our payment providers
  • our accountant and professional advisers
  • government agencies, if the law requires it

We never sell your personal information.

Information stored overseas

Our online store runs on Shopify, so some of your information may be stored or processed on servers outside Australia, including in Canada and the United States. We use reputable providers that protect personal information.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and help us understand how the site is used. You can turn cookies off in your browser, but some parts of the site may not work properly.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Phone: 1300 55 32 82 or 0414 602 800
Online: send us a message

We may update this policy from time to time. The latest version will always be on this page.